Delete Your Account

Delete it yourself, from the app

This is the fastest route and closes the account straight away.

• Open FaxDash and go to Settings
• Scroll to the bottom and tap Delete Account
• Confirm when prompted

Or ask us to delete it

If you can no longer sign in — a lost device, or a sign-in method you can’t reach — email support@faxdash.io from the address on the account, with the subject Account deletion request. We action these within 30 days, and usually within a few business days.

We may ask you to confirm something only the account holder would know before we delete anything. That check exists to stop someone else deleting your faxes.

Removed when you delete the account

These are deleted at once and cannot be recovered. We delete the files themselves, every stored version of them, not just our records of them:

• Your account and profile
• Every fax you have sent, and the documents behind them
• Every fax you have received, and their files
• Scanned pages, including ones you never sent
• Saved contacts
• Your saved signature
• Documents stored in your vault
• Notification history
• Number porting requests
• API keys you created
• Any fax number assigned to you, which stops delivering to you
• Remaining fax credits, which are forfeited and are not refundable
• Your team membership, if you belong to a team. The team carries on without you. If you are the owner of a team, the team is closed with your account: its members are removed, outstanding invitations are cancelled, and the members are told by email that you closed it

If part of this cannot be removed, you are told so rather than being told it succeeded. The account is still closed, and we finish removing whatever was left — email us and we will confirm it is gone. The same applies to a file that was still uploading at the moment you deleted the account.

What we keep, and why

We do not keep your faxes, documents or contacts. A small amount remains, and we would rather set it out than claim otherwise:

• Your email address and the date of deletion. This marks the account as closed, so the same address cannot be used to collect free signup credits repeatedly.
• A record that the deletion happened, noting the date and the credits forfeited, so we can show it was carried out if it is ever disputed.

None of these contain the contents of any fax. They are kept indefinitely, because what they are for only works for as long as they exist. If you want them removed too, email us and say so.

Records we are required to keep for accounting and tax purposes are held separately, for as long as the law requires. See our Privacy Policy.

Deleting only some of your data

You do not have to close your account to remove data. In the app you can delete individual faxes and documents, clear your saved signature, and remove saved contacts.

Cancel your subscription separately

Deleting your account does not cancel a subscription. Cancel it wherever you bought it, or you will continue to be charged:

• Google Play — Play Store → Subscriptions
• App Store — Settings → your name → Subscriptions
• Card payment on the web — email us and we will cancel it for you

Apple and Google do not allow us to cancel a store subscription on your behalf.

Questions

Email support@faxdash.io.